Source note · Troubleshooting Webex Contact Center callbacks
The tenant's default outdial dial number is shown as the customer's caller ID when an agent does not select a specific outdial ANI for an outdial call.
Checked 2026-09-30
If an agent doesn't select a specific outdial ANI (Automatic Number Identification) for an outdial call, the customer's caller ID shows the default dial number.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Control Hub / voice settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage Call Settings
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-default-outdial-ani. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-default-outdial-ani
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-default-outdial-ani,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-default-outdial-ani},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-default-outdial-ani},
note = {Source note wxcc-callback-troubleshooting-default-outdial-ani, checked 2026-09-30}
}