Source note · How contact center platforms define service level and abandon and handle time differently
Webex Contact Center's Sudden Disconnect Threshold, defaulting to 30 seconds, decides whether an agent-connected call counts as handled or as ended suddenly.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- tenant voice settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Tenant Settings > Voice, Sudden Disconnect Threshold
Cite this note
APA
WarmTransfer. (2026, October 2). How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-sudden-disc. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-sudden-disc
BibTeX
@misc{warmtransfer-claim-contact-center-metric-definition-differences-wx-sudden-disc,
title = {How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-sudden-disc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-sudden-disc},
note = {Source note contact-center-metric-definition-differences-wx-sudden-disc, checked 2026-10-02}
}