Source note · Troubleshooting Webex Contact Center outdial
Once the tenant's maximum concurrent voice contact threshold is reached, the contact center drops further inbound or outbound voice contacts.
Checked 2026-09-30
the contact center drops any inbound or outbound voice contacts after reaching this threshold
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Concurrent voice contacts
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'View concurrent voice contact settings', maximum concurrent voice contact threshold
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-max-threshold-drop. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-max-threshold-drop
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-max-threshold-drop,
title = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-max-threshold-drop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-max-threshold-drop},
note = {Source note wxcc-outdial-troubleshooting-max-threshold-drop, checked 2026-09-30}
}