Claim record · Webex Contact Center voice channel and PSTN options
The number of concurrent voice contact sessions a Webex Contact Center tenant is entitled to is computed as ((committed Standard Agent licenses + committed Premium Agent licenses) x 3) + number of Add-on IVR port licenses; this entitlement value cannot be modified directly by the customer.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · View concurrent voice contact settings section
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: claim wxcc-vc-concurrent-voice-entitlement-formula. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-concurrent-voice-entitlement-formula
BibTeX
@misc{warmtransfer-claim-wxcc-vc-concurrent-voice-entitlement-formula,
title = {Webex Contact Center voice channel and PSTN options: claim wxcc-vc-concurrent-voice-entitlement-formula},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-concurrent-voice-entitlement-formula},
note = {Claim wxcc-vc-concurrent-voice-entitlement-formula, verified 2026-09-04}
}