With the default Short Call Threshold of 0 seconds, a caller who hangs up within a second or two is classified as abandoned rather than short, so abandoned counts can look higher than on a platform that had a non-zero short-call filter.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Tenant settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call settings, Short Call Threshold
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-short-zero-effect. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-short-zero-effect
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-inf-short-zero-effect,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-short-zero-effect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-short-zero-effect},
note = {Source note wxcc-reporting-discrepancies-inf-short-zero-effect, checked 2026-10-01}
}