Source note · Troubleshooting Webex Contact Center outdial
When the tenant call recording setting is Yes the system records all inbound and outdial calls; when it is No, recording follows each queue's settings.
Checked 2026-09-30
If this setting is Yes, the system records all inbound and outdial calls. If this setting is No, the system records calls based on the settings for each queue.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Manage call settings', call recording setting
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-record-all-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-record-all-setting
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-record-all-setting,
title = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-record-all-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-record-all-setting},
note = {Source note wxcc-outdial-troubleshooting-record-all-setting, checked 2026-09-30}
}