For Cisco-provided Webex Contact Center PSTN, mapping toll-free numbers requires the Bundle 2 inbound toll-free number access add-on; without it toll numbers must be used.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- PSTN entitlements
- Deployment
- multi-tenant
- Region
- us and canada
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Map dial numbers to entry points (entitlement note)
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting inbound calls that fail to reach Webex Contact Center: source note wxcc-inbound-call-failures-toll-free-bundle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-inbound-call-failures-toll-free-bundle
BibTeX
@misc{warmtransfer-claim-wxcc-inbound-call-failures-toll-free-bundle,
title = {Troubleshooting inbound calls that fail to reach Webex Contact Center: source note wxcc-inbound-call-failures-toll-free-bundle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-inbound-call-failures-toll-free-bundle},
note = {Source note wxcc-inbound-call-failures-toll-free-bundle, checked 2026-09-30}
}