With the tenant Record all calls toggle on, the system records all inbound and outdial calls.

Checked 2026-09-30

the system records all inbound and outdial calls
Vendor
Cisco
Product
Webex Contact Center
Subsystem
tenant settings
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-tenant-record-all-on. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-tenant-record-all-on

BibTeX

@misc{warmtransfer-claim-wxcc-recording-setup-tenant-record-all-on,
  title  = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-tenant-record-all-on},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-tenant-record-all-on},
  note   = {Source note wxcc-recording-setup-tenant-record-all-on, checked 2026-09-30}
}

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