Source note · How contact center platforms define service level and abandon and handle time differently
Webex Contact Center's Short Call Threshold is a tenant voice setting in seconds that decides whether a call is short or abandoned, and it defaults to 0 seconds for a new tenant.
Checked 2026-10-02
The default value for a new tenant is 0 seconds.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- tenant voice settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Control Hub > Contact Center > Tenant Settings > Voice, Short Call Threshold
Cite this note
APA
WarmTransfer. (2026, October 2). How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-short-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-short-call
BibTeX
@misc{warmtransfer-claim-contact-center-metric-definition-differences-wx-short-call,
title = {How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-short-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-short-call},
note = {Source note contact-center-metric-definition-differences-wx-short-call, checked 2026-10-02}
}