The Webex Contact Center voice tenant setting Sudden Disconnect Threshold is the time interval, in seconds, that determines whether the agent handled the call or the call simply ended.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Tenant settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up voice settings for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call settings, Sudden Disconnect Threshold
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sudden-disconnect-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sudden-disconnect-def
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-sudden-disconnect-def,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sudden-disconnect-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sudden-disconnect-def},
note = {Source note wxcc-reporting-discrepancies-sudden-disconnect-def, checked 2026-10-01}
}