Cisco Collaboration Flex 3.0 Contact Center Data Sheet

Publisher

Cisco Systems, Inc.

URL

https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html

Published

2026-06-11

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Webex AI Agent is available with Webex Contact Center, Webex Contact Center Enterprise, Unified Contact Center Enterprise and Packaged Contact Center Enterprise, and is not available for Unified Contact Center Express. fact in context
• 1 Webex AI Agent unit provides 1600 voice minutes or 4800 digital sessions for a scripted agent, and 250 voice minutes or 200 digital sessions for an autonomous agent. fact in context
• Webex AI Agent is purchased in units, with voice interaction usage measured in seconds and digital usage measured in sessions where a session is up to 10 inbound end-user messages and every further 10 messages or part thereof counts as an additional session. fact in context
• The data sheet lists AI Assistant as available on Webex Contact Center, WxCCE, UCCE, and PCCE -- matching the product list given in the CCAI availability table in the Control Hub help article. fact in context
• The AI Assistant is licensed in 'units'; Cisco states each unit covers up to 1500 minutes of voice OR 1000 digital sessions, or a proportional mix of the 2. fact in context
• Cisco offers a combined AI Assistant + AI Quality Management bundle with 2 consumption options per bundle unit: 1500 minutes / 1000 digital sessions split across both workloads, or 2500 minutes / 1600 digital sessions concentrated in a single workload. fact in context
• Cisco defines 1 digital session as up to 10 inbound messages from an end user to an agent; for a longer digital interaction, an additional session is counted for every further 10 inbound messages or any fraction thereof. fact in context
• Webex AI Quality Management is licensed using the same unit metric as AI Assistant (up to 1500 voice minutes or 1000 digital sessions per unit, or a proportional mix), but per the data sheet is available for Webex Contact Center only (not WxCCE/UCCE/PCCE). fact in context
• Cisco meters AI Assistant voice usage per second, and counts an additional digital session for every further 10 inbound messages or any fraction of 10. fact in context
• Webex AI Agent (a separate product/SKU from AI Assistant) is also licensed in units, but with different metering: scripted agents provide 1600 minutes of voice or 4800 digital sessions per unit, while autonomous agents provide 250 minutes of voice or 200 digital sessions per unit. fact in context

Cite this source record

APA

WarmTransfer. (2026, June 11). Cisco Collaboration Flex 3.0 Contact Center Data Sheet. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-datasheet-collab-flex-3-contact-center

BibTeX

@misc{warmtransfer-cisco-datasheet-collab-flex-3-contact-center,
  title  = {Cisco Collaboration Flex 3.0 Contact Center Data Sheet},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-datasheet-collab-flex-3-contact-center},
  note   = {Cisco Systems, Inc., accessed 2026-09-04}
}