Source note · Webex Contact Center AI agent assist and virtual agents
Cisco meters AI Assistant voice usage per second, and counts an additional digital session for every further 10 inbound messages or any fraction of 10.
Checked 2026-09-04
For voice interactions, usage is metered per second.
- Vendor
- Cisco
- Product
- Cisco Collaboration Flex 3.0 Contact Center
- Subsystem
- Cisco AI Assistant and Contact Center AI
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Cisco Collaboration Flex 3.0 Contact Center Data Sheet — Cisco Systems, Inc. · tier 2 current vendor documentation · AI Assistant and AI Quality Management usage section
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center AI agent assist and virtual agents: source note wxcc-ai-voice-usage-metered-per-second. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-voice-usage-metered-per-second
BibTeX
@misc{warmtransfer-claim-wxcc-ai-voice-usage-metered-per-second,
title = {Webex Contact Center AI agent assist and virtual agents: source note wxcc-ai-voice-usage-metered-per-second},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-voice-usage-metered-per-second},
note = {Source note wxcc-ai-voice-usage-metered-per-second, checked 2026-09-04}
}