Source note · Webex Contact Center licensing
Agent-assisted SMS, WhatsApp and Facebook Messenger are included only with the Premium Webex Contact Center agent licence, not with Standard.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licensing-digital
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Cisco Collaboration Flex 3.0 Contact Center Data Sheet — Cisco Systems, Inc. · tier 2 current vendor documentation · Table 4, row SMS, WhatsApp, Facebook Messenger (agent assisted)
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Contact Center licensing: source note webex-cc-licensing-social-premium-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-licensing-social-premium-only
BibTeX
@misc{warmtransfer-claim-webex-cc-licensing-social-premium-only,
title = {Webex Contact Center licensing: source note webex-cc-licensing-social-premium-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-licensing-social-premium-only},
note = {Source note webex-cc-licensing-social-premium-only, checked 2026-09-30}
}