In Flex 3.0 Contact Center, supervisors and administrators always need a Premium Agent licence, whatever the platform.

Checked 2026-09-30

Supervisors and Administrators always require a Premium Agent regardless of the platform
Vendor
Cisco
Product
Collaboration Flex 3.0 Contact Center
Subsystem
contact-center-entitlements
Deployment
multi-tenant, on-premises
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Cisco Collaboration Flex Plan: source note cisco-collaboration-flex-plan-cc-supervisor-premium. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-collaboration-flex-plan-cc-supervisor-premium

BibTeX

@misc{warmtransfer-claim-cisco-collaboration-flex-plan-cc-supervisor-premium,
  title  = {Cisco Collaboration Flex Plan: source note cisco-collaboration-flex-plan-cc-supervisor-premium},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cisco-collaboration-flex-plan-cc-supervisor-premium},
  note   = {Source note cisco-collaboration-flex-plan-cc-supervisor-premium, checked 2026-09-30}
}

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