Source note · Webex Contact Center AI agent assist and virtual agents
Webex AI Quality Management is licensed using the same unit metric as AI Assistant (up to 1500 voice minutes or 1000 digital sessions per unit, or a proportional mix), but per the data sheet is available for Webex Contact Center only (not WxCCE/UCCE/PCCE).
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Cisco Collaboration Flex 3.0 Contact Center
- Subsystem
- Cisco AI Assistant and Contact Center AI
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Cisco Collaboration Flex 3.0 Contact Center Data Sheet — Cisco Systems, Inc. · tier 2 current vendor documentation · AI Quality Management licensing section
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center AI agent assist and virtual agents: source note wxcc-ai-quality-management-is-webex-contact-center-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-quality-management-is-webex-contact-center-only
BibTeX
@misc{warmtransfer-claim-wxcc-ai-quality-management-is-webex-contact-center-only,
title = {Webex Contact Center AI agent assist and virtual agents: source note wxcc-ai-quality-management-is-webex-contact-center-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-quality-management-is-webex-contact-center-only},
note = {Source note wxcc-ai-quality-management-is-webex-contact-center-only, checked 2026-09-04}
}