Source note · Webex Contact Center AI agent assist and virtual agents
Cisco defines 1 digital session as up to 10 inbound messages from an end user to an agent; for a longer digital interaction, an additional session is counted for every further 10 inbound messages or any fraction thereof.
Checked 2026-09-04
For digital sessions, a session is defined as up to 10 inbound messages to an agent from an end user.
- Vendor
- Cisco
- Product
- Cisco Collaboration Flex 3.0 Contact Center
- Subsystem
- Cisco AI Assistant and Contact Center AI
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Cisco Collaboration Flex 3.0 Contact Center Data Sheet — Cisco Systems, Inc. · tier 2 current vendor documentation · AI Assistant licensing section
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center AI agent assist and virtual agents: source note wxcc-ai-digital-session-is-ten-inbound-messages. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-digital-session-is-ten-inbound-messages
BibTeX
@misc{warmtransfer-claim-wxcc-ai-digital-session-is-ten-inbound-messages,
title = {Webex Contact Center AI agent assist and virtual agents: source note wxcc-ai-digital-session-is-ten-inbound-messages},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-digital-session-is-ten-inbound-messages},
note = {Source note wxcc-ai-digital-session-is-ten-inbound-messages, checked 2026-09-04}
}