Claim record · Webex Contact Center AI agent assist and virtual agents
The AI Assistant is licensed in 'units'; Cisco states each unit covers up to 1500 minutes of voice OR 1000 digital sessions, or a proportional mix of the 2.
fact · verified 2026-09-04
Each unit provides a customer with up to 1500 minutes of voice or 1000 digital sessions or a proportional mix.
- Vendor
- Cisco
- Product
- Cisco Collaboration Flex 3.0 Contact Center
- Subsystem
- Cisco AI Assistant and Contact Center AI
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Cisco Collaboration Flex 3.0 Contact Center Data Sheet — Cisco Systems, Inc. · tier 2 current vendor documentation · AI Assistant licensing section
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center AI agent assist and virtual agents: claim wxcc-ai-assistant-unit-1500-minutes-or-1000-sessions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-unit-1500-minutes-or-1000-sessions
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-unit-1500-minutes-or-1000-sessions,
title = {Webex Contact Center AI agent assist and virtual agents: claim wxcc-ai-assistant-unit-1500-minutes-or-1000-sessions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-unit-1500-minutes-or-1000-sessions},
note = {Claim wxcc-ai-assistant-unit-1500-minutes-or-1000-sessions, verified 2026-09-04}
}