Source note · Webex Calling license types and entitlements
Webex AI Agent is purchased in units, with voice interaction usage measured in seconds and digital usage measured in sessions where a session is up to 10 inbound end-user messages and every further 10 messages or part thereof counts as an additional session.
Checked 2026-09-05
a session is defined as up to 10 inbound messages from an end user to an AI Agent
- Vendor
- Cisco
- Product
- Webex AI Agent
- Subsystem
- licensing
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Collaboration Flex 3.0 Contact Center Data Sheet — Cisco Systems, Inc. · tier 2 current vendor documentation · section: Webex AI Agent add-on, usage measurement
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Calling license types and entitlements: source note webex-calling-licensing-ai-agent-units. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-licensing-ai-agent-units
BibTeX
@misc{warmtransfer-claim-webex-calling-licensing-ai-agent-units,
title = {Webex Calling license types and entitlements: source note webex-calling-licensing-ai-agent-units},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-licensing-ai-agent-units},
note = {Source note webex-calling-licensing-ai-agent-units, checked 2026-09-05}
}