WarmTransfer
ai contact center · published

How contact center vendors price AI

Verified 2026-09-30 · 60 sources · tier 2

WarmTransfer's reading of the sources is that contact center vendors take different architectural approaches to pricing artificial intelligence (AI) features across their platforms 45. WarmTransfer's reading of the sources is that vendors price contact center AI in 4 distinct structures: AI bundled into per-channel usage rates (Amazon Connect), a fungible token or credit currency (Genesys, Copilot Studio), pooled capacity units with fixed minutes or sessions (Cisco), and per-seat plans with included AI plus per-session or usage add-ons (Five9, NICE) 45.

Pricing structures by vendor

Bundled channel usage: Amazon Connect

Amazon Connect includes its AI capabilities directly in its per-channel rates rather than charging tokens or separate AI licences 1. This model, named Connect Customer pricing, was formerly named Unlimited AI 7. Under Connect Customer, voice is charged at USD 0.038 per minute, with standard telephony rates applying in addition 10. Outbound campaigns voice is priced at USD 0.045 per minute 9. Chat messages cost USD 0.010 per message sent or received 4. Email is billed at USD 0.080 per message sent or received 6. SMS and third-party messaging are priced at USD 0.014 per message sent or received 8.

Amazon Connect also offers Customer Basic, which is a per-feature pricing option where customers select channels and add features individually, with reduced AI capabilities compared with Connect Customer 5. Customer Basic excludes Amazon Nova Sonic, AI-powered case summarization, customer first callbacks, and access to third-party speech models 3.

Fungible tokens and credits: Genesys Cloud and Microsoft Copilot Studio

Genesys Cloud prices AI tokens at USD 1.00 per token in the United States, with per-token rates varying by currency 29. The token model covers AI features across the CX 1 to CX 4 licence tiers and Digital Add-on II 27. Tokens can be prepaid on a monthly or annual basis, appearing separately on invoices at the services-order rate 26. Unused tokens do not carry over to later months 24. Usage above the fair-use allocation is billed monthly in arrears by multiplying excess tokens by the published per-token rate 25. Invoices display an average token rate across all consumed tokens, including fair-use tokens, rather than the published overage rate 21. Genesys Cloud voice bots consume 1 token per 17 minutes 31. Digital bots consume 1 token per 51 sessions 19. Virtual Agent consumes 0.5 tokens per interaction 30. Agent Copilot consumes 40 tokens per named user or 60 tokens per concurrent user 18.

Microsoft Copilot Studio uses Copilot Credits, having changed its billing unit from messages to Copilot Credits on 1 September 2025 with no change to prepaid pack quantity or the pay-as-you-go rate 34. A prepaid capacity pack costs USD 200 per month for 25,000 Copilot Credits 38. Pay-as-you-go bills an Azure subscription at month end for credits actually consumed, without upfront commitments 39. Unused credits do not carry over to the next month 37. When a prepaid tenant reaches 125% of capacity, custom agents are disabled after the current conversation ends until capacity is increased or reset 35. Copilot Studio bills a classic answer at 1 Copilot Credit, a generative answer at 2, an agent action at 5, and tenant graph grounding at 10 Copilot Credits 36. Voice agents cost 10 Copilot Credits per minute for Classic Voice, 35 for GenAI Voice, and 75 for Premium GenAI Voice, with core agent activity included 40.

Dynamics 365 Contact Center is listed at USD 110 per user per month paid yearly, and the Digital-only and Voice-only variants at USD 95 per user per month each 12. Dynamics 365 Contact Center AI agents built in Copilot Studio require Copilot Credits, which are sold separately from the per-user plans 13. Voice capabilities in Dynamics 365 Contact Center are powered by Azure Communication Services and priced separately from the per-user plan 11.

WarmTransfer's reading of the sources is that at list prices, a Genesys Cloud voice bot minute costs roughly USD 0.059 in tokens (1 USD token per 17 minutes) while a Copilot Studio GenAI Voice minute costs about USD 0.28 at the capacity-pack credit price (35 credits at 200/25,000 USD), before telephony and discounts 46.

Pooled capacity units: Cisco Webex

Webex AI Agent and Cisco AI Assistant units are sold for Webex Contact Center, Webex Contact Center Enterprise, UCCE, and PCCE 48.

A single Webex AI Agent license can be consumed across any mix of Scripted Voice, Scripted Digital, Autonomous Voice, and Autonomous Digital usage 47. One Webex AI Agent license covers up to 250 minutes of Autonomous Voice, 1600 minutes of Scripted Voice, 4800 Scripted Digital sessions, or 200 Autonomous Digital sessions 53​59​56. Voice usage is metered in seconds and billed for the actual duration 60. Unused sessions do not roll over, and consumption beyond commitments incurs overage charges 57.

Cisco AI Assistant licenses are pooled and shared across all agents in the organization rather than assigned per agent 51. One Cisco AI Assistant license covers up to 1500 voice minutes or 1000 digital 10-message sessions 52. Assistant voice usage is metered in seconds of agent-to-contact interaction and excludes queue and wrap-up time 49. Assistant overage is charged in whole AI Assistant license units 50.

WarmTransfer's reading of the sources is that where AI capacity is prepaid as tokens, credits, or session units, the documented rule at Genesys, Microsoft, and Cisco is that unused capacity expires rather than rolling over, so budgets should size commitments near expected steady-state usage 44.

Per-seat plans with usage and add-ons: Five9 and NICE

Five9 includes 3000 AI minutes per bundled seat plus usage for bundled AI features such as AI Summaries, Live Transcription, and AI Agent Assist 15. Five9 lists its Digital plan at USD 119 and Core plan at USD 159 per seat per month, while Plus, Pro, and Enterprise plans are quoted by sales 16. Five9 Intelligent Virtual Agent and AI Agents are add-ons for which additional usage-based pricing may apply 14.

NICE CXone Mpower lists its Ultimate Suite at USD 249 per agent per month plus USD 0.25 per session 43. In contrast, NICE CXone Mpower Omnichannel, Essential, Core, and Complete suites are listed at USD 110, 135, 169, and 209 per agent per month without a per-session charge 42. NICE CXone Mpower pricing is billed monthly in arrears with no prepay 41.

See also

See also CCaaS platforms compared. See also Webex Contact Center licensing. See also Amazon Connect pricing. See also Genesys Cloud licensing. See also Webex Contact Center AI agent assist and virtual agents. See also Contact center transcription and redaction. See also Agent assist and real-time guidance. See also Virtual agents and conversational IVR design. See also Automated call summarization and wrap-up. See also AI quality management and auto scoring. See also Webex AI Agent Studio scripted and autonomous agents. See also Cisco AI transparency technical notes. See also Model Context Protocol actions in Webex contact centre AI. See also Supported languages and voices for Webex AI agents. See also Unified CCX Webex AI Agent integration. See also Agentic apps registration approval and identity badges. See also Webex published MCP servers for external AI clients. See also Third-party model and speech vendors behind Webex contact centre AI. See also Employment decision safeguards on automated agent scoring. See also Tool schema signature monitoring and drift handling.

Applicability

Applies to: Amazon Web Services Amazon Connect, Genesys Cloud, Cisco Webex AI Agent, Cisco AI Assistant for Webex Contact Center, Microsoft Dynamics 365 Contact Center, Microsoft Copilot Studio, Five9 Intelligent CX Platform, NICE CXone Mpower, CCaaS AI, and voice bots. Deployments: on-premises and multi-tenant. Sources checked 2026-09-30. The Cisco Webex AI Agent and Cisco AI Assistant units apply to Webex Contact Center, Webex Contact Center Enterprise, UCCE, and PCCE deployments 48. Microsoft Copilot Studio credit rates apply from 1 September 2025 34.

What remains uncertain

The specific pricing terms and rates for Five9 Plus, Pro, and Enterprise plans are not covered by the sources below. The pricing rates for Genesys Cloud tokens outside the United States are not covered by the sources below. Telephony rates accompanying Amazon Connect and Dynamics 365 Contact Center voice usage are not covered by the sources below.

See also

Related to

  • CCaaS platforms comparedstub — AI pricing structure is one dimension of CCaaS platform comparison; topic id taken from the sibling research directory name and not verified against the topic registry
  • Webex Contact Center licensing — Webex AI Agent and AI Assistant unit definitions in this packet overlap Webex Contact Center licensing; topic id taken from the sibling research directory name and not verified against the topic registry

Referenced by

  • Amazon Connect pricing — Connect Customer bundles AI into channel rates; the cross-vendor comparison of AI pricing models lives there
  • CCaaS platforms comparedstub — Proposed. AI consumption units (Genesys AI Experience tokens and Amazon Connect Customer AI-inclusive channel pricing) overlap with that topic.
  • Genesys Cloud licensing — Genesys AI Experience token model is one instance of CCaaS AI consumption pricing
  • Webex Contact Center licensing — AI Agent and Cisco AI Assistant add-ons are metered in units of minutes and digital sessions.

Sources

  1. 1
    Amazon Connect Customer includes its AI capabilities in the per-channel rates rather than charging tokens or separate AI licences.
    Amazon Connect Customer Pricing · Pricing section, AI capability statement · Checked 2026-09-30
  2. 2
    Under Amazon Connect Customer Basic, voice with conversational analytics is USD 0.015 per minute for the first 5 million minutes and USD 0.0125 per minute thereafter.
    Amazon Connect Customer Pricing Appendix · Customer Basic pricing section, voice with conversational analytics tiers · Checked 2026-09-30
  3. 3
    Amazon Connect Customer Basic excludes Amazon Nova Sonic, AI-powered case summarization, customer first callbacks and access to third-party speech models.
    Amazon Connect Customer Pricing Appendix · Customer Basic section, feature exclusions list · Checked 2026-09-30
  4. 4
    Amazon Connect Customer charges USD 0.010 per chat message sent or received.
    Amazon Connect Customer Pricing · Pricing section, Chat line · Checked 2026-09-30
  5. 5
    Amazon Connect Customer Basic is a per-feature pricing option in which customers select channels and add features individually, with reduced AI capabilities compared with Connect Customer.
    Amazon Connect Customer Pricing Appendix · Customer Basic pricing section · Checked 2026-09-30
  6. 6
    Amazon Connect Customer charges USD 0.080 per email sent or received.
    Amazon Connect Customer Pricing · Pricing section, Email line · Checked 2026-09-30
  7. 7
    Amazon Connect's Connect Customer pricing was formerly named Unlimited AI.
    Amazon Connect Customer Pricing Appendix · Pricing models section, Connect Customer description · Checked 2026-09-30
  8. 8
    Amazon Connect Customer charges USD 0.014 per SMS or third-party messaging message sent or received.
    Amazon Connect Customer Pricing · Pricing section, SMS and 3P messaging line · Checked 2026-09-30
  9. 9
    Amazon Connect outbound campaigns voice is priced at USD 0.045 per minute, distinct from the USD 0.038 standard voice rate.
    Amazon Connect Customer Pricing Appendix · Additional services pricing, Outbound Campaigns · Checked 2026-09-30
  10. 10
    Amazon Connect Customer charges USD 0.038 per voice minute, with standard telephony rates applying in addition.
    Amazon Connect Customer Pricing · Pricing section, Voice line · Checked 2026-09-30
  11. 11
    Dynamics 365 Contact Center voice capabilities are powered by Azure Communication Services and priced separately from the per-user plan.
    Dynamics 365 Contact Center Pricing · Notes/footnotes, voice · Checked 2026-09-30
  12. 12
    Dynamics 365 Contact Center is listed at USD 110 per user per month paid yearly, and the Digital-only and Voice-only variants at USD 95 per user per month each.
    Dynamics 365 Contact Center Pricing · Plan cards: Dynamics 365 Contact Center, Contact Center Digital, Contact Center Voice · Checked 2026-09-30
  13. 13
    Dynamics 365 Contact Center AI agents built in Copilot Studio require Copilot Credits, which are sold separately from the per-user plans.
    Dynamics 365 Contact Center Pricing · Plan cards, AI agents line and footnote · Checked 2026-09-30
  14. 14
    Five9 Intelligent Virtual Agent and AI Agents are add-ons for which additional usage-based pricing may apply.
    Five9 Pricing · Add-ons section and asterisk footnote · Checked 2026-09-30
  15. 15
    Five9 plans include 3000 AI minutes per bundled seat plus usage for bundled AI features such as AI Summaries, Live Transcription and AI Agent Assist.
    Five9 Pricing · Plan cards, AI line and footnote · Checked 2026-09-30
  16. 16
    Five9 lists its Digital plan at USD 119 and Core plan at USD 159 per seat per month, with Plus, Pro and Enterprise quoted by sales.
    Five9 Pricing · Plan cards · Checked 2026-09-30
  17. 17
    Genesys Cloud Agentic Virtual Agent consumes 1.2 tokens per interaction.
    Genesys Cloud tokens model · Token conversion table, Agentic Virtual Agent row · Checked 2026-09-30
  18. 18
    Genesys Cloud Agent Copilot consumes 40 tokens per named user or 60 tokens per concurrent user.
    Genesys Cloud tokens model · Token conversion table, Agent Copilot rows · Checked 2026-09-30
  19. 19
    Genesys Cloud digital bots consume 1 token per 51 sessions.
    Genesys Cloud tokens model · Token conversion table, Digital Bots row · Checked 2026-09-30
  20. 20
    Genesys Cloud gives each organization a free monthly fair-use allocation of 250 tokens for named-user pricing or 350 tokens for concurrent-user pricing.
    AI token billing · Fair use allocations section · Checked 2026-09-30
  21. 21
    Genesys Cloud invoices display an average token rate calculated across all consumed tokens, including fair-use tokens, rather than the published overage rate.
    AI token billing · Overage billing section, invoice display · Checked 2026-09-30
  22. 22
    Some Genesys Cloud organizations on older contracts remain on legacy per-agent AI Experience pricing until contract renewal, while new implementations use the token model.
    Genesys Cloud pricing hub · Legacy AI Experience model and Agent Copilot sections · Checked 2026-09-30
  23. 23
    Genesys Cloud third-party messaging channels such as WhatsApp, Apple Messages and Facebook Messenger consume tokens, at 400 messages per token.
    Genesys Cloud tokens model · Products consuming tokens list and conversion table, Messaging Channels row · Checked 2026-09-30
  24. 24
    Genesys Cloud AI tokens renew each month and unused tokens do not carry over to later months.
    Genesys Cloud tokens model · Token purchasing model section · Checked 2026-09-30
  25. 25
    Genesys Cloud bills token usage above the fair-use allocation monthly in arrears by multiplying the excess tokens by the published per-token rate.
    AI token billing · Overage billing section · Checked 2026-09-30
  26. 26
    Genesys Cloud tokens can be prepaid on a monthly or annual basis, and prepaid tokens appear separately on the invoice at the services-order rate.
    AI token billing · Prepayment options section · Checked 2026-09-30
  27. 27
    The Genesys Cloud token model covers AI features across the CX 1 to CX 4 licence tiers and Digital Add-on II.
    Genesys Cloud tokens model · What is the tokens model section · Checked 2026-09-30
  28. 28
    Genesys Cloud Speech and Text Analytics consumes 30 tokens per named user or 45 tokens per concurrent user.
    Genesys Cloud tokens model · Token conversion table, Speech and Text Analytics rows · Checked 2026-09-30
  29. 29
    Genesys Cloud prices AI tokens at USD 1.00 per token in the United States, with per-token rates varying by currency.
    AI token billing · Token pricing section · Checked 2026-09-30
  30. 30
    Genesys Cloud Virtual Agent consumes 0.5 tokens per interaction.
    Genesys Cloud tokens model · Token conversion table, Virtual Agent row · Checked 2026-09-30
  31. 31
    Genesys Cloud voice bots consume 1 token per 17 minutes.
    Genesys Cloud tokens model · Token conversion table, Voice Bots row · Checked 2026-09-30
  32. 32
    Dialogflow CX Edition audio input and output is priced at USD 0.06 per minute.
    Editions (Dialogflow) · Dialogflow CX Edition row, audio input/output · Checked 2026-09-30
  33. 33
    Dialogflow CX Edition text requests are priced at USD 0.007 per request.
    Editions (Dialogflow) · Dialogflow CX Edition row, text requests · Checked 2026-09-30
  34. 34
    On 1 September 2025 the Copilot Studio billing unit changed from messages to Copilot Credits, with no change to prepaid pack quantity or the pay-as-you-go rate.
    Standard harness licensing - Microsoft Copilot Studio · Important note above Get started in Copilot Studio · Checked 2026-09-30
  35. 35
    When a Copilot Studio prepaid tenant reaches 125% of its prepaid capacity, custom agents are disabled after the current conversation ends until capacity is increased or reset.
    Billing rates and management - Microsoft Copilot Studio · Overage enforcement > Usage threshold and Action on overage (125%) · Checked 2026-09-30
  36. 36
    Copilot Studio bills a classic answer at 1 Copilot Credit, a generative answer at 2, an agent action at 5 and tenant graph grounding at 10 Copilot Credits.
    Billing rates and management - Microsoft Copilot Studio · Copilot Credits billing rates table · Checked 2026-09-30
  37. 37
    Copilot Studio enforces purchased capacity monthly and unused Copilot Credits do not carry over to the next month.
    Standard harness licensing - Microsoft Copilot Studio · Capacity enforcement section · Checked 2026-09-30
  38. 38
    A Copilot Studio capacity pack costs USD 200 per month and contains 25,000 Copilot Credits.
    Microsoft Copilot Studio Plans and Pricing · Capacity pack pricing card · Checked 2026-09-30
  39. 39
    Copilot Studio pay-as-you-go bills an Azure subscription at month end for the Copilot Credits actually consumed, with no upfront commitment.
    Standard harness licensing - Microsoft Copilot Studio · Get access to Copilot Studio > Copilot Studio pay-as-you-go · Checked 2026-09-30
  40. 40
    Copilot Studio voice agents are billed per minute at 10 Copilot Credits for Classic Voice, 35 for GenAI Voice and 75 for Premium GenAI Voice, with core agent activity included.
    Billing rates and management - Microsoft Copilot Studio · Voice tiers table · Checked 2026-09-30
  41. 41
    NICE states CXone Mpower pricing is billed monthly in arrears with no prepay.
    NiCE CXone Mpower Pricing · Billing terms statement · Checked 2026-09-30
  42. 42
    NICE CXone Mpower Omnichannel, Essential, Core and Complete suites are listed at USD 110, 135, 169 and 209 per agent per month without a per-session charge.
    NiCE CXone Mpower Pricing · Suite cards table · Checked 2026-09-30
  43. 43
    NICE CXone Mpower Ultimate Suite is listed at USD 249 per agent per month plus USD 0.25 per session.
    NiCE CXone Mpower Pricing · Ultimate Suite card · Checked 2026-09-30
  44. 44
    Where AI capacity is prepaid as tokens, credits or session units, the documented rule at Genesys, Microsoft and Cisco is that unused capacity expires rather than rolling over, so budgets should size commitments near expected steady-state usage.inferred
    Standard harness licensing - Microsoft Copilot Studio · Capacity enforcement section, combined with genesys-help-tokens-model and cisco-help-n9vhuwe-wxcc-license-consumption · Checked 2026-09-30
  45. 45
    Vendors price contact center AI in four distinct structures: AI bundled into per-channel usage rates (Amazon Connect), a fungible token or credit currency (Genesys, Copilot Studio), pooled capacity units with fixed minutes or sessions (Cisco), and per-seat plans with included AI plus per-session or usage add-ons (Five9, NICE).inferred
    Genesys Cloud tokens model · Synthesis across packet sources; see research.md Findings · Checked 2026-09-30
  46. 46
    At list prices, a Genesys Cloud voice bot minute costs roughly USD 0.059 in tokens (1 USD token per 17 minutes) while a Copilot Studio GenAI Voice minute costs about USD 0.28 at the capacity-pack credit price (35 credits at 200/25,000 USD), before telephony and discounts.inferred
    Billing rates and management - Microsoft Copilot Studio · Derived from Voice tiers table plus genesys-help-tokens-model conversion table and microsoft-copilot-studio-pricing capacity pack · Checked 2026-09-30
  47. 47
    A Webex AI Agent license can be consumed by any mix of Scripted Voice, Scripted Digital, Autonomous Voice and Autonomous Digital usage.
    Webex Contact Center license consumption and reporting · AI Agent usage section, license pooling and mixing · Checked 2026-09-30
  48. 48
    Webex AI Agent and Cisco AI Assistant units are sold for Webex Contact Center, Webex Contact Center Enterprise, UCCE and PCCE.
    Cisco Collaboration Flex 3.0 Contact Center Data Sheet · Webex AI Agent licensing and Cisco AI Assistant licensing sections, supported platforms · Checked 2026-09-30
  49. 49
    Cisco AI Assistant voice usage is metered in seconds of agent-to-contact interaction and excludes queue and wrap-up time.
    Webex Contact Center license consumption and reporting · AI Assistant usage section, Voice definition · Checked 2026-09-30
  50. 50
    Cisco AI Assistant overage is charged in whole AI Assistant license units.
    Webex Contact Center license consumption and reporting · AI Assistant usage section, overage structure · Checked 2026-09-30
  51. 51
    Cisco AI Assistant licenses and their minutes are pooled and shared across all agents in the organization rather than assigned per agent.
    Webex Contact Center license consumption and reporting · AI Assistant usage section, pooling model · Checked 2026-09-30
  52. 52
    One Cisco AI Assistant license covers up to 1500 voice minutes or 1000 digital 10-message sessions.
    Webex Contact Center license consumption and reporting · AI Assistant usage section, session definitions · Checked 2026-09-30
  53. 53
    One Webex AI Agent license covers up to 250 minutes of Autonomous Voice usage.
    Webex Contact Center license consumption and reporting · AI Agent usage section, Autonomous Voice · Checked 2026-09-30
  54. 54
    The Cisco Collaboration Flex 3.0 Contact Center datasheet defines a Webex AI Agent digital session as up to 10 inbound messages from the end user, with an extra session for every further 10 inbound messages or fraction thereof.disputed
    Cisco Collaboration Flex 3.0 Contact Center Data Sheet · Webex AI Agent licensing section, digital session definition · Checked 2026-09-30
  55. 55
    A Webex AI Agent digital session is up to 10 messages, and longer conversations are rounded up to the next 10-message increment.disputed
    Webex Contact Center license consumption and reporting · AI Agent usage section, consumption increments · Checked 2026-09-30
  56. 56
    One Webex AI Agent license covers up to 4800 Scripted Digital sessions or up to 200 Autonomous Digital sessions.
    Webex Contact Center license consumption and reporting · AI Agent usage section, Scripted Digital and Autonomous Digital · Checked 2026-09-30
  57. 57
    Unused Webex AI Agent sessions do not roll over, and consumption beyond committed quantities incurs overage charges.
    Webex Contact Center license consumption and reporting · AI Agent usage section, overage · Checked 2026-09-30
  58. 58
    The Cisco AI Assistant and AI QM bundle covers 2500 voice minutes per bundle when an interaction uses only one workload, but 1500 voice minutes when the same interaction uses both AI Assistant and AI QM features.
    Webex Contact Center license consumption and reporting · AI Assistant and QM bundle usage section, metering framework · Checked 2026-09-30
  59. 59
    One Webex AI Agent license covers up to 1600 minutes of Scripted Voice usage.
    Webex Contact Center license consumption and reporting · AI Agent usage section, Scripted Voice · Checked 2026-09-30
  60. 60
    Webex AI Agent voice usage is metered in seconds and billed for the actual duration.
    Webex Contact Center license consumption and reporting · AI Agent usage section, Autonomous Voice and Scripted Voice metering · Checked 2026-09-30

Documents

tier 2 current vendor documentation

AI token billing

Genesys · accessed 2026-09-30

tier 2 current vendor documentation

Amazon Connect Customer Pricing

Amazon Web Services · accessed 2026-09-25

tier 2 current vendor documentation

Amazon Connect Customer Pricing Appendix

Amazon Web Services · accessed 2026-09-25

tier 2 current vendor documentation

Billing rates and management - Microsoft Copilot Studio

Microsoft · 2026-09-14 · accessed 2026-09-30

tier 2 current vendor documentation

Cisco Collaboration Flex 3.0 Contact Center Data Sheet

Cisco Systems, Inc. · 2026-06-11 · accessed 2026-09-04

tier 2 current vendor documentation

Dynamics 365 Contact Center Pricing

Microsoft · accessed 2026-09-30

tier 2 current vendor documentation

Editions (Dialogflow)

Google Cloud · 2026-09-24 · accessed 2026-09-30

tier 2 current vendor documentation

Five9 Pricing

Five9 · accessed 2026-09-30

tier 2 current vendor documentation

Genesys Cloud pricing hub

Genesys · 2026-01-26 · accessed 2026-09-30

tier 2 current vendor documentation

Genesys Cloud tokens model

Genesys · 2026-07-12 · accessed 2026-09-30

tier 2 current vendor documentation

Microsoft Copilot Studio Plans and Pricing

Microsoft · accessed 2026-09-30

tier 2 current vendor documentation

NiCE CXone Mpower Pricing

NiCE · accessed 2026-09-30

tier 2 current vendor documentation

Standard harness licensing - Microsoft Copilot Studio

Microsoft · 2026-08-03 · accessed 2026-09-30

tier 2 current vendor documentation

Webex Contact Center license consumption and reporting

Cisco · 2026-07-31 · accessed 2026-09-30

Cite this page

APA

WarmTransfer. (2026, September 30). How contact center vendors price AI. WarmTransfer. https://warmtransfer.net/knowledge/ccaas-ai-pricing-models

BibTeX

@misc{warmtransfer-ccaas-ai-pricing-models,
  title  = {How contact center vendors price AI},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/ccaas-ai-pricing-models},
  note   = {Verified 2026-09-30}
}