Source note · Webex Contact Center licensing
Webex AI Agent is bought as an add-on in units; voice usage is measured in seconds and digital usage in sessions, where up to 10 inbound messages count as one session.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex AI Agent
- Subsystem
- licensing-ai-add-on
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Cisco Collaboration Flex 3.0 Contact Center Data Sheet — Cisco Systems, Inc. · tier 2 current vendor documentation · Add-ons and usage licensing section, AI Agent
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Contact Center licensing: source note webex-cc-licensing-ai-agent-units. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-licensing-ai-agent-units
BibTeX
@misc{warmtransfer-claim-webex-cc-licensing-ai-agent-units,
title = {Webex Contact Center licensing: source note webex-cc-licensing-ai-agent-units},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-licensing-ai-agent-units},
note = {Source note webex-cc-licensing-ai-agent-units, checked 2026-09-30}
}