Unified CCX writes call records (CCDR, CRDR, CQDR) to the database only after the call completes, agent state records after state changes, and ACDRs when the agent leaves Work state.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- historical database
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - FAQs — Cisco Systems · tier 2 current vendor documentation · FAQs > Availability of Reporting Data > When are records written to the database?
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-records-written-after-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-records-written-after-call
BibTeX
@misc{warmtransfer-claim-cuic-report-troubleshooting-uccx-records-written-after-call,
title = {Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-records-written-after-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-records-written-after-call},
note = {Source note cuic-report-troubleshooting-uccx-records-written-after-call, checked 2026-10-02}
}