The Unified CCX Agent Summary Report counts ACD calls only, while the Agent Detail Report also shows IVR calls, which explains zero talk time in one and a value in the other.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- historical reports
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - FAQs — Cisco Systems · tier 2 current vendor documentation · FAQs > Data Reconciliation Among Reports > Talk Time 0 in Agent Summary
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-agent-summary-acd-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-agent-summary-acd-only
BibTeX
@misc{warmtransfer-claim-cuic-report-troubleshooting-uccx-agent-summary-acd-only,
title = {Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-agent-summary-acd-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-agent-summary-acd-only},
note = {Source note cuic-report-troubleshooting-uccx-agent-summary-acd-only, checked 2026-10-02}
}