Configure and Troubleshoot Live Data in a UCCE Environment

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise-1261/221685-configure-and-troubleshoot-live-data-in.html

Published

2025-05-21

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Live Data connectivity to the AW database is configured with 'set live-data aw-access' and verified with 'show live-data aw-access', whose test status should read Succeeded. in context
• For Live Data and CUIC gadgets in Finesse, CORS is enabled on both CUIC and Live Data (utils cuic cors / utils live-data cors) with the Finesse server added as an allowed origin. in context
• Live Data can stay OUT-OF-SERVICE when configuration limits are exceeded or the servers are not deployed per the supported deployment model. in context
• A UCCE Live Data data source that shows offline in CUIC despite correct configuration calls for checking that the Live Data Web Service and SocketIO Service ports are open in both directions between the Live Data server and the browser. in context
• Cisco's UCCE Live Data tech note lists Live Data report templates not matching the central controller version as a known cause of problems. in context
• The Live Data CLI command 'show live-data failover' reports cluster state such as PAIRED-ACTIVE, PAIRED-STANDBY, ISOLATED or OUT-OF-SERVICE. in context

Cite this source record

APA

WarmTransfer. (2025, May 21). Configure and Troubleshoot Live Data in a UCCE Environment. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-221685-ucce-live-data

BibTeX

@misc{warmtransfer-cisco-technote-221685-ucce-live-data,
  title  = {Configure and Troubleshoot Live Data in a UCCE Environment},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-221685-ucce-live-data},
  note   = {Cisco Systems, accessed 2026-10-02}
}