From Unified CCX 11.6(1), supervisors can run historical reports, which generate data only for the agents and CSQs assigned to that supervisor.
Checked 2026-10-02
The report generates data for the agents or CSQs that are assigned to the supervisor.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- historical reports
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 11.6(1) and later (documented in 12.0(1))
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.0(1) - Historical Reports — Cisco Systems · tier 2 current vendor documentation · Historical Reports chapter > supervisor access notes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-supervisor-team-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-supervisor-team-scope
BibTeX
@misc{warmtransfer-claim-cuic-report-troubleshooting-uccx-supervisor-team-scope,
title = {Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-supervisor-team-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-supervisor-team-scope},
note = {Source note cuic-report-troubleshooting-uccx-supervisor-team-scope, checked 2026-10-02}
}