Cisco states that differing counts between Unified CCX reports stem from each report including different call types and are inherent in report design, not product limitations.
Checked 2026-10-02
These differences are not limitations of the product but are inherent in the way these reports are designed and are intended to work.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- historical reports
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Data Reconciliation between Reports — Cisco Systems · tier 2 current vendor documentation · Data Reconciliation between Reports appendix
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-differences-by-design. WarmTransfer. https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-differences-by-design
BibTeX
@misc{warmtransfer-claim-cuic-report-troubleshooting-uccx-differences-by-design,
title = {Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-differences-by-design},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-differences-by-design},
note = {Source note cuic-report-troubleshooting-uccx-differences-by-design, checked 2026-10-02}
}