In Unified CCX historical reports, consult calls are always classified as Non-ACD.
Checked 2026-10-02
Consult calls are always Non-ACD in Historical reports
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- historical reports
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Data Reconciliation between Reports — Cisco Systems · tier 2 current vendor documentation · Data Reconciliation between Reports appendix > consult transfer
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-consult-non-acd. WarmTransfer. https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-consult-non-acd
BibTeX
@misc{warmtransfer-claim-cuic-report-troubleshooting-uccx-consult-non-acd,
title = {Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-consult-non-acd},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-consult-non-acd},
note = {Source note cuic-report-troubleshooting-uccx-consult-non-acd, checked 2026-10-02}
}