A UCCE Live Data data source that shows offline in CUIC despite correct configuration calls for checking that the Live Data Web Service and SocketIO Service ports are open in both directions between the Live Data server and the browser.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Live Data
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(1)-12.6(2)
- Checked
- 2026-10-02
Sources
- Configure and Troubleshoot Live Data in a UCCE Environment — Cisco Systems · tier 2 current vendor documentation · Troubleshoot > Live Data datasource on CUIC
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-ld-ports-bidirectional. WarmTransfer. https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-ld-ports-bidirectional
BibTeX
@misc{warmtransfer-claim-cuic-report-troubleshooting-ld-ports-bidirectional,
title = {Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-ld-ports-bidirectional},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-ld-ports-bidirectional},
note = {Source note cuic-report-troubleshooting-ld-ports-bidirectional, checked 2026-10-02}
}