Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_150/user/guide/cuic_b_1501_user-guide/cuic_m_1501_report-and-time-zones.html

Published

2025-04-30

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A historical CUIC report whose data is shifted by a whole number of hours, while Live Data looks right, most likely points at the data source time zone setting rather than the user or the database. inferred in context
• CUIC Live Data reports use the browser time zone for agents and the user time zone for supervisors. in context
• For CUIC Live Data reports, display and filter metadata use the user time zone and do not go through the SQL date-filter conversion used for historical databases. in context
• CUIC stock reports have no time zone field in the UI; grid dates are shown in the running user's profile time zone. in context
• CUIC relative date filters such as Today, This Week and Last Month are calculated from the server clock. in context
• The CUIC server time zone, set at install and managed by CLI, is the fallback used when the user time zone or the data source time zone is not set. in context
• CUIC 15.0 uses three related time zone settings for reporting: server, data source and user. in context
• A CUIC user's time zone is set on the User Information page and governs report display, filter date entry, the user's scheduled reports, dashboards and signed-in permalinks. in context
• If a CUIC data source time zone is set incorrectly, historical report filters query the wrong interval and results can be off by several hours. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cuic-1501-user-guide-time-zones

BibTeX

@misc{warmtransfer-cisco-cuic-1501-user-guide-time-zones,
  title  = {Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cuic-1501-user-guide-time-zones},
  note   = {Cisco Systems, accessed 2026-10-02}
}