Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Data Reconciliation between Reports

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/user/guide/uccx_b_1501_reporting_user_guide/uccx_b_unified-ccx-reporting-user-guide-125_appendix_01100.html

Published

2025-04-30

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Unified CCX historical reports, consult calls are always classified as Non-ACD. in context
• Cisco states that differing counts between Unified CCX reports stem from each report including different call types and are inherent in report design, not product limitations. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Data Reconciliation between Reports. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-reporting-data-reconciliation

BibTeX

@misc{warmtransfer-cisco-uccx-1501-reporting-data-reconciliation,
  title  = {Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Data Reconciliation between Reports},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-reporting-data-reconciliation},
  note   = {Cisco Systems, accessed 2026-10-02}
}