In the Unified CCX Contact Service Queue Activity Report, calls presented equals calls handled plus abandoned plus dequeued plus handled by others, not just handled plus abandoned.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- historical reports
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - FAQs — Cisco Systems · tier 2 current vendor documentation · FAQs > Contact Service Queue Activity Report > Do calls presented always equal handled + abandoned?
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-calls-presented-formula. WarmTransfer. https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-calls-presented-formula
BibTeX
@misc{warmtransfer-claim-cuic-report-troubleshooting-uccx-calls-presented-formula,
title = {Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center: source note cuic-report-troubleshooting-uccx-calls-presented-formula},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cuic-report-troubleshooting-uccx-calls-presented-formula},
note = {Source note cuic-report-troubleshooting-uccx-calls-presented-formula, checked 2026-10-02}
}