A Recording Control activity uses a Boolean flow variable that overrides the recording policy set at tenant, queue and schedule level, in both directions.

Checked 2026-09-05

Vendor
Cisco
Product
Webex Contact Center
Subsystem
flow-control
Deployment
cloud
Region
not restricted
Release range
current as of 2026-09-05
Checked
2026-09-05

Sources

Cite this note

APA

WarmTransfer. (2026, September 5). The Webex Contact Center Flow Designer activity set: source note fdact-recording-control-overrides-policy. WarmTransfer. https://warmtransfer.net/knowledge/claims/fdact-recording-control-overrides-policy

BibTeX

@misc{warmtransfer-claim-fdact-recording-control-overrides-policy,
  title  = {The Webex Contact Center Flow Designer activity set: source note fdact-recording-control-overrides-policy},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/fdact-recording-control-overrides-policy},
  note   = {Source note fdact-recording-control-overrides-policy, checked 2026-09-05}
}

Read in context