Customer Assist recording does not cover consults or transfers, so the 360 day queue recording retention never applies to transferred call audio.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- retention
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.60
- Verified
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · recording limitations
Cite this claim
APA
WarmTransfer. (2026, September 5). What Cisco AI voice features retain of call audio and transcripts: claim airet-customer-assist-excludes-transfer-audio. WarmTransfer. https://warmtransfer.net/knowledge/claims/airet-customer-assist-excludes-transfer-audio
BibTeX
@misc{warmtransfer-claim-airet-customer-assist-excludes-transfer-audio,
title = {What Cisco AI voice features retain of call audio and transcripts: claim airet-customer-assist-excludes-transfer-audio},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/airet-customer-assist-excludes-transfer-audio},
note = {Claim airet-customer-assist-excludes-transfer-audio, verified 2026-09-05}
}