A transferred or conference call in Customer Assist also leaves a separate post-call summary retained for 365 days, on a different clock from the 24-hour shared summary.
Checked 2026-09-05
Shared summaries for transferred or conference calls are stored for 24 hours and then deleted.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- Cisco AI Assistant
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Use Cisco AI Assistant with Customer Assist > Limitations and privacy notes, bullet 5
Cite this note
APA
WarmTransfer. (2026, September 5). What a transfer does to a recording a transcript and a summary: source note xferart-ca-shared-summary-24-hours-post-call-summary-365-days. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-ca-shared-summary-24-hours-post-call-summary-365-days
BibTeX
@misc{warmtransfer-claim-xferart-ca-shared-summary-24-hours-post-call-summary-365-days,
title = {What a transfer does to a recording a transcript and a summary: source note xferart-ca-shared-summary-24-hours-post-call-summary-365-days},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-ca-shared-summary-24-hours-post-call-summary-365-days},
note = {Source note xferart-ca-shared-summary-24-hours-post-call-summary-365-days, checked 2026-09-05}
}