Play a Webex call recording with a transcript and AI-generated summary

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary

Published

2025-11-06

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Cisco publishes a separate article on artificial intelligence generated summaries for call recordings in the Webex App, and no tranche has read it. fact in context
• The transcript and AI summary this article documents are reached inside the recording player from a stored recording, and its action items carry timestamps that seek within the recording. fact in context
• No source states who may edit a transcript or summary, what happens to the original text, or whether an edit is logged. fact in context
• The article states that the recording player does not display the transcript and summary when the call is in English and the audio quality is low. disputed in context
• No source states what the AI summary is generated from, and none states what deleting a recording does to its transcript or summary. fact in context
• One permission triple covers recordings and transcripts together: view and play, download, and delete. fact in context
• The accuracy of speaker identification in a transcript depends on the recording mode an administrator chose. fact in context
• The transcript has a Control Hub administrative surface at organisation and per-entity level and the summary has none documented in any source. fact in context
• A user can reformat the notes in an AI-generated summary and can add or delete action items. fact in context
• A transcript can be downloaded as a file and the summary cannot be downloaded at all. fact in context
• The call summary in Webex Calling can be copied to the clipboard even though it cannot be downloaded as a file. fact in context
• A user can edit the text of a transcript in a call recording and save the change. fact in context
• The AI summary is excluded for Webex for Government and speaker identification is excluded for FedRAMP; the 2 exclusions are separate. fact in context

Cite this source record

APA

WarmTransfer. (2025, November 6). Play a Webex call recording with a transcript and AI-generated summary. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ncqgl2y-recording-transcript-summary

BibTeX

@misc{warmtransfer-cisco-help-ncqgl2y-recording-transcript-summary,
  title  = {Play a Webex call recording with a transcript and AI-generated summary},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ncqgl2y-recording-transcript-summary},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}