Play a Webex call recording with a transcript and AI-generated summary

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/ncqgl2y/Play-a-Webex-call-recording-with-a-transcript-and-AI-generated-summary

Published

2025-11-06

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• If the administrator has set the recording option to Always mode and the user adds more than three participants to the call, the transcript shows inaccurate speaker identities. in context
• From User Hub, call recording transcripts download as VTT files and call recordings download in MP3 format; the article describes no download of the summary. in context
• The User Hub player article states, in connection with the AI-generated summary, that the feature is not supported for Webex for Government. in context
• The User Hub player article states that the recording player does not display the transcript and summary when the call is in English and the audio quality is low. in context
• The summary shown in Webex App and the summary shown in the User Hub recording player are the same artefact reached from two clients. inferred in context
• After a phone call is recorded, the call recording is available in both Webex App and User Hub, and can be played from either. in context
• To play a call recording in User Hub the user signs in to User Hub, goes to Recordings and clicks Calling, clicks a recording, and clicks Play when the recording player appears. in context
• The User Hub player article says users can access and play back call recordings from User Hub and automatically get a transcript and a summary with notes and action items. in context
• In the User Hub recording player the summary comprises Notes and Action items, and the user can edit both. in context
• In the User Hub recording player the user can edit transcript text by hovering over it, clicking the edit control, editing and clicking Save. in context
• The User Hub player article directs readers who want to view the transcript and AI-generated summary from Webex App to the articles titled Webex App | Access call recordings and Webex App | AI-generated summaries for call recordings. in context
• The AI-generated summary on a Webex call recording requires the administrator to enable the feature and is not supported in Webex for Government. in context
• Cisco publishes a separate article on artificial intelligence generated summaries for call recordings in the Webex App, and no tranche has read it. in context
• The transcript and AI summary this article documents are reached inside the recording player from a stored recording, and its action items carry timestamps that seek within the recording. in context
• No source states who may edit a transcript or summary, what happens to the original text, or whether an edit is logged. in context
• The article states that the recording player does not display the transcript and summary when the call is in English and the audio quality is low. disputed in context
• No source states what the AI summary is generated from, and none states what deleting a recording does to its transcript or summary. in context
• One permission triple covers recordings and transcripts together: view and play, download, and delete. in context
• The accuracy of speaker identification in a transcript depends on the recording mode an administrator chose. in context
• The transcript has a Control Hub administrative surface at organisation and per-entity level and the summary has none documented in any source. in context
• A user can reformat the notes in an AI-generated summary and can add or delete action items. in context
• A transcript can be downloaded as a file and the summary cannot be downloaded at all. in context
• The call summary in Webex Calling can be copied to the clipboard even though it cannot be downloaded as a file. in context
• A user can edit the text of a transcript in a call recording and save the change. in context
• The AI summary is excluded for Webex for Government and speaker identification is excluded for FedRAMP; the 2 exclusions are separate. in context

Cite this source record

APA

WarmTransfer. (2025, November 6). Play a Webex call recording with a transcript and AI-generated summary. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ncqgl2y-recording-transcript-summary

BibTeX

@misc{warmtransfer-cisco-help-ncqgl2y-recording-transcript-summary,
  title  = {Play a Webex call recording with a transcript and AI-generated summary},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ncqgl2y-recording-transcript-summary},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}