Recording consent and AI processing privacy

See also

Sources

1. 1
   The Webex Calling compliance announcement is configured separately for inbound and outbound PSTN calls, and when it is enabled the PSTN party hears the announcement that the call may be recorded at the beginning of the call while recording starts after the user with call recording enabled answers.

   Manage call recording for Webex Calling · Enable compliance call recording announcement · Checked 2026-09-16
2. 2
   The language of a Webex Calling compliance announcement is taken from whichever object received the call: a user's Announcement Language under Users then Calling, a workspace's under Workspaces then Calling, an Auto Attendant Call Queue or Hunt Group's Language under Calling then Features then that feature then General Settings, or the virtual line's own setting.

   Manage call recording for Webex Calling · Enable compliance call recording announcement, language paragraphs · Checked 2026-09-16
3. 3
   Cisco states that once the Webex Calling compliance announcement has played the start and stop recording announcements are suppressed for the Webex Calling user, that announcements are not played again when a midcall operation such as a transfer is initiated on that call, and that a visual indicator in the Webex App or on supported phones shows that the call is being recorded.

   Manage call recording for Webex Calling · Enable compliance call recording announcement · Checked 2026-09-16
4. 4
   Cisco states that only a compliance officer can access the call recordings in the Webex Calling storage location and that a compliance officer can preserve data for legal proceedings, with the recordings reached through the Converged Recordings APIs on Webex for Developers and webhook notifications available on them.

   Manage call recording for Webex Calling · Select call recording provider, storage region paragraph · Checked 2026-09-16
5. 5
   To download and play Webex call recordings from Control Hub an administrator must hold the Full administrator role with the Compliance officer function checked under Administrator roles, and Cisco states that Partner Administrators cannot provision the Compliance officer role so a partner administrator's experience is not the same as an administrator's.

   Manage call recording for Webex Calling · Manage call recordings as a compliance officer · Checked 2026-09-16
6. 6
   Emergency call recording is a separate Control Hub setting a Webex Calling administrator can enable or disable, which Cisco frames as improving incident analysis and training and as something to manage to the organisation's own policies and regulatory requirements.

   Manage call recording for Webex Calling · Record emergency calls · Checked 2026-09-16
7. 7
   The 2 Webex Calling recording options available at no additional cost differ in who can read the recordings: with Webex as provider a compliance officer accesses and manages recordings for a storage location and administrators configure a user's access to their own, while with Dubber Go only users can access and manage their recordings from their Dubber portal.

   Manage call recording for Webex Calling · Overview, Webex and Dubber Go paragraphs · Checked 2026-09-16
8. 8
   The Webex Calling call recording article's whole treatment of the regulatory question is the instruction to consult your legal department about regulatory requirements for recording calls, and across 47457 characters it uses the word consent 0 times and names no statute regulation or jurisdiction.field report

   Manage call recording for Webex Calling · Overview, provider comparison paragraph · Checked 2026-09-16
9. 9
   Cisco states that Call Recording is set to on by default for a partner's customers and that a customer who does not want Call Recording visible in their Control Hub can have the feature set to off only after all users have been disabled from using it.

   Manage call recording for Webex Calling · Verify call recording in Partner Hub · Checked 2026-09-16
10. 10
    The Storage region setting that determines where Webex Calling stores an organisation's call recordings applies only when Webex is the call recording provider, and Cisco states that if a provider other than Webex is chosen the storage region setting does not display.

    Manage call recording for Webex Calling · Enable call recording at organization level, step 3 · Checked 2026-09-16
11. 11
    Cisco states that a Webex Calling user needs a Professional license to use a third-party call recording provider, while a user with a Standard license can use Webex as the call recording provider.

    Manage call recording for Webex Calling · Overview, license requirement paragraph · Checked 2026-09-16
12. 12
    Cisco states that on acceptance of the provider terms of service the call recording providers Eleveo and MiaRec can access the Customer Name, the user location's Time Zone, the First Name, the Last Name and the Email ID from Webex Calling in order to record calls, and that accepting those terms is a one-time activity performed by the customer or partner administrator on behalf of the customer.

    Manage call recording for Webex Calling · Terms of Services, Eleveo and MiaRec paragraphs · Checked 2026-09-16
13. 13
    An Enable voice recording check box in the Virtual Agent V2 advanced settings allows recording of the conversation between the AI agent and the customer, and Cisco states that those recordings appear on the Sessions page within the AI Agent Studio application.

    Use AI agents for customer interactions · Configure AI agents in flow, Advanced Settings · Checked 2026-09-16
14. 14
    Cisco states that the service applies automated detection of patterns that may indicate payment card industry data in AI Agent recordings and limits its visibility in AI Agent Studio, and that the automated detection may not identify every instance, naming 3 scenarios: unprompted disclosure by the caller outside the expected call flow, speech-to-text transcription of card details that is incomplete inaccurate or in an unexpected format, and a call disconnected before backend systems can fully analyse the conversation.

    Use AI agents for customer interactions · Configure AI agents in flow, Advanced Settings, layered controls paragraph · Checked 2026-09-16

Documents

Cite this page

WarmTransfer. (2026, September 16). Recording consent and AI processing privacy. WarmTransfer. https://warmtransfer.net/knowledge/ai-recording-privacy

@misc{warmtransfer-ai-recording-privacy,
  title  = {Recording consent and AI processing privacy},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/ai-recording-privacy},
  note   = {Verified 2026-09-16}
}