The Customer Assist article does not state an administrator-configurable range for the 360-day default retention period on queue recordings.
fact · verified 2026-09-05
Webex retains queue recordings for 360 days by default. / Post-call summaries, action items, and transcripts are stored for 365 days.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- retention
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage queue recordings > Retention policy and storage; Limitations and privacy notes, bullet 4
Cite this claim
APA
WarmTransfer. (2026, September 5). What a transfer does to a recording a transcript and a summary: claim xferart-ca-retention-figures-360-day-range-unstated. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-ca-retention-figures-360-day-range-unstated
BibTeX
@misc{warmtransfer-claim-xferart-ca-retention-figures-360-day-range-unstated,
title = {What a transfer does to a recording a transcript and a summary: claim xferart-ca-retention-figures-360-day-range-unstated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-ca-retention-figures-360-day-range-unstated},
note = {Claim xferart-ca-retention-figures-360-day-range-unstated, verified 2026-09-05}
}