In-House Transcription - AI Transparency Technical Note

Publisher

Cisco Systems, Inc. (Cisco Trust Portal)

URL

https://trustportal.cisco.com/c/dam/r/ctp/docs/white-paper/collaboration/ai-transparency-in-house-transcription-technical-note.pdf

Published

2024-04-01

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Two adjacent sentences in Cisco's in-house transcription note assert and then deny that Cisco retains audio. disputed in context
• Cisco benchmarks In-House Transcription against open-source models and third-party interfaces from Google, Microsoft and Amazon; those vendors are comparison baselines and not processors of the data. fact in context
• In-House Transcription provides live closed captioning in 5 spoken languages: English, French, German, Spanish and Italian. fact in context
• In-House Transcription is a Cisco-built automatic speech recognition model that provides closed captions and transcription for Webex Meetings, Events, Contact Center, Calling, Cisco devices and Vidcast. fact in context
• Cisco states that it uses unnamed third-party vendors for human review of the automated processes behind In-House Transcription, including for training and evaluation. fact in context
• Offline transcription is available in English only and is not available for Webex Events or Webinars. fact in context
• 6 of the 7 notes carry a stray 2021 copyright fragment immediately before the correct copyright year on their contents page, across documents dated from 2024 to 2026. fact in context
• Cisco states that the standalone In-House Transcription output is deleted after it is merged with the video recording, and that no other meeting or event content is retained to deliver the feature. fact in context
• Both transcription notes are dated April 2024, carry no revision history and no review marker, and describe the stage that feeds contact centre AI features documented as recently as 2026. inference in context
• Cisco records that Webex Events was formerly branded Socio. fact in context

Cite this source record

APA

WarmTransfer. (2024, April 1). In-House Transcription - AI Transparency Technical Note. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-trustportal-tn-in-house-transcription

BibTeX

@misc{warmtransfer-cisco-trustportal-tn-in-house-transcription,
  title  = {In-House Transcription - AI Transparency Technical Note},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-trustportal-tn-in-house-transcription},
  note   = {Cisco Systems, Inc. (Cisco Trust Portal), accessed 2026-09-05}
}