Enabling media streaming for specific queues

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/n5jhgdi/Enabling-media-streaming-for-specific-queues

Published

2025-09-16

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Because media streaming does not cover the consult leg, a consulted or transferred-to agent may not receive real-time transcripts for that leg even when transcription works for the first agent. inferred in context
• The media streaming and real-time transcript articles tell administrators to place the Start Media Stream activity (behind a Condition) after the AgentAnswered event in the event flow canvas. disputed in context
• The media streaming article requires the organisation to be a customer of the Next Generation Media Platform to access streaming functionality. in context
• Media streaming started with the Start Media Stream activity does not work on the consult leg, for example during consult or transfer calls. in context
• To stream media only for selected queues, the event flow uses a Condition activity that tests a global boolean variable (default False) and connects Start Media Stream to the True path. in context
• The media streaming procedure tells the administrator to place a Condition activity after the AgentAnswered event, and that event name does not appear in the Flow Designer article's event handler list. disputed in context
• The article states that the queue-level conditional logic is unnecessary if streaming is wanted for all calls, and never says how to enable it for all calls. in context
• Cisco states that media streaming facilitates call transcription, summarization, suggested responses and sentiment analysis, and names no recipient of the stream anywhere in the article. in context
• The article does not state what happens to a stream already running when a consult begins, so continuing while excluding the consult leg, pausing, and ending are all consistent with what is written. in context
• The article says nothing about telling the caller or the agent that a stream is running, and contains no mention of consent, notice, legal basis or compliance. in context
• The article states no retention period, storage location or deletion behaviour for streamed media or anything derived from it, and no authentication, authorisation or encryption property for the stream. in context
• Neither assigned source documents any way to stop a media stream once started; the string Stop Media Stream does not occur in either. in context
• Cisco states that media streaming does not work on the consult leg, giving consult and transfer calls as the examples. in context
• Media streaming requires administrative privileges to modify flows and requires the organisation to be a customer of the Next Generation Media Platform. in context
• Cisco's prescribed pattern scopes streaming to chosen queues with a boolean global variable defaulting to False, set to True by a Set Variable activity before the Queue Contact activity, and read by a Condition activity whose True path connects to Start Media Stream. in context
• The article opens by naming streaming as one thing that facilitates 4 tasks and then uses the word transcription throughout the procedure where the feature being configured is media streaming. field report in context
• The Start Media Stream activity exposes 2 configurable fields, Activity Label and Activity Description, and no destination, credential or address field. in context

Cite this source record

APA

WarmTransfer. (2025, September 16). Enabling media streaming for specific queues. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n5jhgdi-wxcc-media-streaming

BibTeX

@misc{warmtransfer-cisco-help-n5jhgdi-wxcc-media-streaming,
  title  = {Enabling media streaming for specific queues},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n5jhgdi-wxcc-media-streaming},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}