Source note · How contact center vendors price AI
At list prices, a Genesys Cloud voice bot minute costs roughly USD 0.059 in tokens (1 USD token per 17 minutes) while a Copilot Studio GenAI Voice minute costs about USD 0.28 at the capacity-pack credit price (35 credits at 200/25,000 USD), before telephony and discounts.
inferred · Checked 2026-09-30
- Vendor
- multi-vendor
- Product
- voice bots
- Subsystem
- unit cost
- Deployment
- multi-tenant
- Region
- us list prices
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Billing rates and management - Microsoft Copilot Studio — Microsoft · tier 2 current vendor documentation · Derived from Voice tiers table plus genesys-help-tokens-model conversion table and microsoft-copilot-studio-pricing capacity pack
Cite this note
APA
WarmTransfer. (2026, September 30). How contact center vendors price AI: source note ccaas-ai-pricing-models-voicebot-unit-cost. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccaas-ai-pricing-models-voicebot-unit-cost
BibTeX
@misc{warmtransfer-claim-ccaas-ai-pricing-models-voicebot-unit-cost,
title = {How contact center vendors price AI: source note ccaas-ai-pricing-models-voicebot-unit-cost},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccaas-ai-pricing-models-voicebot-unit-cost},
note = {Source note ccaas-ai-pricing-models-voicebot-unit-cost, checked 2026-09-30}
}