Source note · How contact center vendors price AI
Dynamics 365 Contact Center AI agents built in Copilot Studio require Copilot Credits, which are sold separately from the per-user plans.
Checked 2026-09-30
Requires Copilot Credits (sold separately)
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- AI agent billing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Dynamics 365 Contact Center Pricing — Microsoft · tier 2 current vendor documentation · Plan cards, AI agents line and footnote
Cite this note
APA
WarmTransfer. (2026, September 30). How contact center vendors price AI: source note ccaas-ai-pricing-models-d365-credits-separate. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccaas-ai-pricing-models-d365-credits-separate
BibTeX
@misc{warmtransfer-claim-ccaas-ai-pricing-models-d365-credits-separate,
title = {How contact center vendors price AI: source note ccaas-ai-pricing-models-d365-credits-separate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccaas-ai-pricing-models-d365-credits-separate},
note = {Source note ccaas-ai-pricing-models-d365-credits-separate, checked 2026-09-30}
}