Source note · How contact center vendors price AI
Cisco AI Assistant voice usage is metered in seconds of agent-to-contact interaction and excludes queue and wrap-up time.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Cisco AI Assistant for Webex Contact Center
- Subsystem
- voice metering
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Contact Center license consumption and reporting — Cisco · tier 2 current vendor documentation · AI Assistant usage section, Voice definition
Cite this note
APA
WarmTransfer. (2026, September 30). How contact center vendors price AI: source note ccaas-ai-pricing-models-webex-assistant-metering. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccaas-ai-pricing-models-webex-assistant-metering
BibTeX
@misc{warmtransfer-claim-ccaas-ai-pricing-models-webex-assistant-metering,
title = {How contact center vendors price AI: source note ccaas-ai-pricing-models-webex-assistant-metering},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccaas-ai-pricing-models-webex-assistant-metering},
note = {Source note ccaas-ai-pricing-models-webex-assistant-metering, checked 2026-09-30}
}