Source note · How contact center vendors price AI
Copilot Studio voice agents are billed per minute at 10 Copilot Credits for Classic Voice, 35 for GenAI Voice and 75 for Premium GenAI Voice, with core agent activity included.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Copilot Studio
- Subsystem
- voice billing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Billing rates and management - Microsoft Copilot Studio — Microsoft · tier 2 current vendor documentation · Voice tiers table
Cite this note
APA
WarmTransfer. (2026, September 30). How contact center vendors price AI: source note ccaas-ai-pricing-models-mcs-voice-tiers. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccaas-ai-pricing-models-mcs-voice-tiers
BibTeX
@misc{warmtransfer-claim-ccaas-ai-pricing-models-mcs-voice-tiers,
title = {How contact center vendors price AI: source note ccaas-ai-pricing-models-mcs-voice-tiers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccaas-ai-pricing-models-mcs-voice-tiers},
note = {Source note ccaas-ai-pricing-models-mcs-voice-tiers, checked 2026-09-30}
}