Dynamics 365 Contact Center Pricing

Publisher

Microsoft

URL

https://www.microsoft.com/en-us/dynamics-365/products/contact-center/pricing

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Microsoft Terms of Use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Dynamics 365 Contact Center voice capabilities are powered by Azure Communication Services and priced separately from the per-user plan. in context
• Dynamics 365 Contact Center is listed at USD 110 per user per month paid yearly, and the Digital-only and Voice-only variants at USD 95 per user per month each. in context
• Dynamics 365 Contact Center AI agents built in Copilot Studio require Copilot Credits, which are sold separately from the per-user plans. in context
• Microsoft's US pricing page lists Dynamics 365 Contact Center at 110.00 USD per user per month, Dynamics 365 Contact Center Digital at 95.00 USD, and Dynamics 365 Contact Center Voice at 95.00 USD, each paid yearly. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Dynamics 365 Contact Center Pricing. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-dynamics-365-contact-center-pricing

BibTeX

@misc{warmtransfer-ms-dynamics-365-contact-center-pricing,
  title  = {Dynamics 365 Contact Center Pricing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-dynamics-365-contact-center-pricing},
  note   = {Microsoft, accessed 2026-09-30}
}