AI token billing

Publisher

Genesys

URL

https://help.genesys.cloud/articles/ai-token-billing/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud gives each organization a free monthly fair-use allocation of 250 tokens for named-user pricing or 350 tokens for concurrent-user pricing. in context
• Genesys Cloud invoices display an average token rate calculated across all consumed tokens, including fair-use tokens, rather than the published overage rate. in context
• Genesys Cloud bills token usage above the fair-use allocation monthly in arrears by multiplying the excess tokens by the published per-token rate. in context
• Genesys Cloud tokens can be prepaid on a monthly or annual basis, and prepaid tokens appear separately on the invoice at the services-order rate. in context
• Genesys Cloud prices AI tokens at USD 1.00 per token in the United States, with per-token rates varying by currency. in context
• The AI Experience token fair use allowance applies per organization, not per license. in context
• An organization on the concurrent model receives a fair use allowance of 350 AI Experience tokens per month. in context
• An organization on the named model receives a fair use allowance of 250 AI Experience tokens per month. in context
• AI token overage is billed monthly in arrears regardless of contract type, as excess tokens beyond fair use plus prepaid tokens multiplied by the published per-token rate. in context
• Organizations can prepay AI Experience tokens monthly or annually upfront; prepaid tokens appear on the invoice as AI Experience Tokens – Prepay at the services-order rate. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). AI token billing. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-ai-token-billing

BibTeX

@misc{warmtransfer-genesys-help-ai-token-billing,
  title  = {AI token billing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-ai-token-billing},
  note   = {Genesys, accessed 2026-09-30}
}