Source note · How contact center vendors price AI
On 1 September 2025 the Copilot Studio billing unit changed from messages to Copilot Credits, with no change to prepaid pack quantity or the pay-as-you-go rate.
Checked 2026-09-30
Starting on September 1, 2025, the common currency for agents changed from messages to Copilot Credits.
- Vendor
- Microsoft
- Product
- Copilot Studio
- Subsystem
- billing unit
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-09-01
- Checked
- 2026-09-30
Sources
- Standard harness licensing - Microsoft Copilot Studio — Microsoft · tier 2 current vendor documentation · Important note above Get started in Copilot Studio
Cite this note
APA
WarmTransfer. (2026, September 30). How contact center vendors price AI: source note ccaas-ai-pricing-models-mcs-credits-rename. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccaas-ai-pricing-models-mcs-credits-rename
BibTeX
@misc{warmtransfer-claim-ccaas-ai-pricing-models-mcs-credits-rename,
title = {How contact center vendors price AI: source note ccaas-ai-pricing-models-mcs-credits-rename},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccaas-ai-pricing-models-mcs-credits-rename},
note = {Source note ccaas-ai-pricing-models-mcs-credits-rename, checked 2026-09-30}
}