Source note · The UCCX to Webex Contact Center discovery tool
The documented discovery-tool workflow is to run the tool with an extract flag against the Unified CCX server, hand-edit the generated workbook to the Webex Contact Center design, re-run the tool with a zip flag, and import the result through Bulk Operations in Control Hub.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- migration
- Deployment
- multi-tenant, on-premises
- Region
- not restricted
- Release range
- discovery tool v3.5 as published at access date
- Checked
- 2026-09-22
Sources
- Migrate Cisco Unified Contact Center Express to Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Migrate from Unified CCX to Webex Contact Center > Run the discovery tool for migration, steps 1-7
Cite this note
APA
WarmTransfer. (2026, September 22). The UCCX to Webex Contact Center discovery tool: source note uccx-to-webex-cc-object-crosswalk-tool-workflow. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-tool-workflow
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-tool-workflow,
title = {The UCCX to Webex Contact Center discovery tool: source note uccx-to-webex-cc-object-crosswalk-tool-workflow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-tool-workflow},
note = {Source note uccx-to-webex-cc-object-crosswalk-tool-workflow, checked 2026-09-22}
}