Source note · Planning a contact center platform migration
The Cisco UCCX migration article lists configuration entities (profiles, skills, teams, entry points, queues, users) and prompts as tool output but does not list CCX scripts, which suggests CCX script logic has to be rebuilt as Webex Contact Center flows rather than converted automatically.
inferred · Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow inventory
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- article updated 2025-06-27
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Migrate Cisco Unified Contact Center Express to Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Excel sheet entity list
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-uccx-scripts-rebuild. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-uccx-scripts-rebuild
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-uccx-scripts-rebuild,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-uccx-scripts-rebuild},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-uccx-scripts-rebuild},
note = {Source note contact-center-migration-planning-uccx-scripts-rebuild, checked 2026-09-25}
}