Source note · Planning a contact center platform migration
Cisco's UCCX-to-Webex Contact Center discovery tool (v3.5) extracts CCX configuration into an Excel workbook for review and editing, plus a zip file of audio prompts for bulk upload.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow inventory
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- discovery tool v3.5; article updated 2025-06-27
- Checked
- 2026-09-25
Sources
- Migrate Cisco Unified Contact Center Express to Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Discovery and data extraction section
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-uccx-tool-outputs. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-uccx-tool-outputs
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-uccx-tool-outputs,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-uccx-tool-outputs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-uccx-tool-outputs},
note = {Source note contact-center-migration-planning-uccx-tool-outputs, checked 2026-09-25}
}