Webex Contact Center Architecture

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/utqcm7/Webex-Contact-Center-Architecture

Published

2026-09-03

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The Webex Contact Center Architecture article publishes a table of media edge regions: US (Chicago, Dallas, Los Angeles, New Jersey media edge cities), Canada (Vancouver, Toronto), Brazil (Sao Paulo), Europe (Frankfurt, Amsterdam), United Kingdom (Manchester, London), India (Mumbai), Singapore, Japan (Tokyo, Osaka), Australia (Melbourne, Sydney), and Middle East & Africa (South Africa/Cape Town, UAE). fact in context
• For multinational deployments, Webex Contact Center is architected to keep voice media local to the region where the customer's and agents' voice media edge/ingress services run, rather than backhauling all media to 1 region. fact in context
• As of a September 3, 2026 change-log entry, Cisco removed Saudi Arabia from the 'Next Generation Media Services (AWS Region)' column of the Webex Contact Center Architecture regions table, while Saudi Arabia remains listed for general Webex CC Services in that region. fact in context
• An entry point carries no static mapping to a queue; the flow attached to it decides whether and where a contact is queued. inference in context
• The entry point is the configuration object a call arrives on, and for voice its key configuration is the telephone number associated with it. fact in context
• The entry point is spelled 3 ways across the documents that describe it and within single documents: Entrypoint, EntryPoint and Entry Point. field-pattern in context
• Entry points and queues are organisation-wide objects, outside the site and team hierarchy that scopes agents and supervisors. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 3). Webex Contact Center Architecture. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-utqcm7-wxcc-architecture

BibTeX

@misc{warmtransfer-cisco-help-utqcm7-wxcc-architecture,
  title  = {Webex Contact Center Architecture},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-utqcm7-wxcc-architecture},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}