Source note · Webex contact center
The architecture article calls the voice IVR flow tool 'Flow Builder', but the dedicated help article calls it Flow Designer, and 'Flow Builder' is the name used for Webex Connect digital flows. The architecture wording is probably older or loose naming, not a separate product.
inferred · Checked 2026-09-30
The Flow Builder in Webex CC allows developers to define the flow and assign it to the entry point via which the call arrives in Webex CC.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Webex Contact Center Architecture — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Functional Components section, sentence beginning 'The Flow Builder in Webex CC allows developers to define the flow'
Cite this note
APA
WarmTransfer. (2026, September 30). Webex contact center: source note webex-contact-center-flow-builder-naming. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-flow-builder-naming
BibTeX
@misc{warmtransfer-claim-webex-contact-center-flow-builder-naming,
title = {Webex contact center: source note webex-contact-center-flow-builder-naming},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-flow-builder-naming},
note = {Source note webex-contact-center-flow-builder-naming, checked 2026-09-30}
}